How Glenview Community Services Has Embraced Technology To Transform Care

Case Study

Case Study

Case study

Lucy O’Flaherty, CEO of Tasmanian-based Glenview Community Services, first came across Person Centred Software a few years ago, just as it was beginning to be rolled out across aged care facilities in Australia.

With over 300 staff supporting around 500 people a day, Lucy is always on the lookout for new technologies that can support her workforce by streamlining processes and driving efficiencies, allowing them to focus on residents.

“I’m an early adopter of technology, but I’m also very mindful that a lot of technology in its infancy can cost a lot because it’s got lessons to learn and mistakes to make, that’s just the nature of it. However, I watched very curiously how colleagues started to implement Person Centred Software’s Mobile Care Monitoring and got very excited.”

One of the first things Lucy noticed was just how much more care was being evidenced as a direct result of using the software.

“Person Centred Software’s digital care system has allowed our team to evidence care on the go in real-time, enabling them to pick up so much more evidence than they used to.

Given the climate in Australia at the moment around the Royal Commission into Aged Care Quality and Safety, that evidence is critical. It means we can see what’s happening and analyse what’s changing, what’s shifting, and why.

Ultimately, it helps us to get a much more nuanced understanding of the care needs.”

Switching to Mobile Care Monitoring

Lucy was also struck by how much easier the software is to use than their traditional systems being offered in the market.

“In comparison to the system that we were using previously, which is a household name in the Australian aged care industry, Person Centred Software’s Mobile Care Monitoring is 110% easier to use.

It may still be early days for us as we’ve been using the software less than a year, but staff are already finding it so much better and we wouldn’t go back.

The implementation itself went really well, and the speed of implementation was impressive. On top of this, the customer service has also been fantastic. It’s great being able to just pick up the phone for support when needed. A lot of the bigger providers are very large machines and I haven’t had that same experience of being able to receive quick feedback from them. For this reason alone, I have recommended the software to a number of people.”

Overcoming language barriers in a multicultural workforce

Lucy also credits the simplicity of Person Centred Software’s icon-driven interface for helping to overcome language barriers between Glenview’s workforce by removing the need for written language.

“We have a huge, very multicultural workforce. About half of our staff are Anglo-Saxon workers born in Australia, whilst half were born overseas. This brings amazing opportunities and benefits, but also presents its challenges.

For carers from non-English speaking backgrounds who may not feel comfortable writing in English, Mobile Care Monitoring is the perfect solution. Imagery is its own language, and with the software being so icon-driven, carers aren’t reliant on having to translate something into their mother tongue and then interpreting it.

The software provides clarity and removes any chance of misinterpretation, particularly between carers from different backgrounds.”

Impressed by their experience of the software, Lucy was encouraged to implement Mobile Care Monitoring at Glenview’s new Korongee village offering in Hobart.

Korongee, a community village designed specifically for people living with dementia, has been reaping the rewards of thinking outside the norm and embracing technological innovation ever since.

“We’ve already seen a 400% increase in the evidence of care since using the software.”

The mobile nature of the software, which allows staff to complete administrative tasks on the go, has also removed the need for traditional offices at the new development. Liberating staff from traditional, non-mobile documentation systems that serve only to distance them from residents, carers can instead focus on doing what they do best – delivering care.

Future plans

With Person Centred Software’s Mobile Care Monitoring already proving incredibly valuable, particularly during the COVID-19 crisis, which has caused many facilities to embrace technology by accelerating their transition to digital processes, Glenview is excited to roll the software out further.

“Our team is already racing ahead planning where they can use the software next. It’s an unusual situation as a CEO when your team is telling you they want to roll-out more technology!”

Person Centred Software’s digital care system has allowed our team to evidence care on the go in real-time, enabling them to pick up so much more evidence than they used to.

Lucy O’Flaherty
CEO
Glenview Community Services

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Fill in the contact form below and we’ll happily answer any of your questions. If you’d prefer, give us a call on 1300 233 354


We (Person Centred Software) send occasional emails about product updates, news, events and information about the care and technology industry. If you would also like to join our mailing list please tick the box below. You can unsubscribe at any time.

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